Over the last couple of years, we’ve seen a huge number of innovative organizations across many verticals integrating real time communications into their websites, apps or devices to create new forms of communication and collaboration. Healthcare and, more specifically, telehealth is an industry in which we have seen a considerable amount of innovation.
We know that the global Telehealth landscape is rapidly changing and will continue to experience significant growth in the next few years. The US will be in the forefront of this shift with a projected annual growth rate of 56%.
At TokBox we’re committed to provide an easy to use and easy to build real-time communication platform built on top of WebRTC. Live video communication technology is helping many industries introduce unique and innovative products in areas such as customer service. We are seeing a proliferation of customer service video chat use cases across pre-sales, professional services, expert knowledge sharing and face-to-face customer interaction. According to a recent survey done by eDigital, live chat delivers the highest level of satisfaction in any customer service channel. The ability to video chat takes customer engagement and experience to the next level. We want to enable our partners to deliver high quality customer service applications faster to market to take advantage of this higher level of engagement.