The Future of Field Services and WebRTC: 3 Use Cases

The Future of Field Services & WebRTC: Use Cases and BenefitsOne of the fun things about running a communications platform company is watching new use cases emerge as companies and developers innovate using our technologies.

Several months ago, we began to notice a new trending mode of use of WebRTC in the area of Field Service enablement. I’ve also heard people describe it as remote workforce applications, or even fleet management systems.

The key concept is that a field worker – someone who goes onsite to a customer location to effect a repair, make an inspection, or deliver or pick up products, uses some sort of a computer or electronic device as an essential tool for that onsite visit. Increasingly these devices are smartphones or tablets.

It’s predicted that by 2018, 70% of mobile workers will use a tablet or a hybrid device that has tablet-like characteristics. (Source: RapidValue Solutions)

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Why WebRTC Will Drive the Next Billion Dollar Company

We all have a fascination with the billion dollar startups. Venture Capitalists try and identify them early, media laud them (or bring them down to earth), and early adopters claim discovery. One new technology innovation has the potential to spark the creation of more billion dollar companies, and markets are starting to pay attention. So what is WebRTC, and why is there so much interest?

It begins with recognizing the emergence of two massive trends. The first is the increasing appetite for ‘on demand’. This is evident in everything from movies to car rides, hotels, relationships to groceries to well, everything. And communications is a core part of this, just look at Meerkat and Twitter’s latest acquisition, Periscope, bringing

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Firefox Hello now available for all Firefox users

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Today the latest version of Firefox Hello, powered by OpenTok, has been released. In the coming weeks, Firefox Hello will appear at the top right hand corner (chrome) of your Firefox browser, making it easier than ever to start a call.

Mozilla has produced a new product video that demonstrates Firefox Hello in action (included below). For further information you can read the Mozilla blog post here, as well as copied below.

We hope you enjoy using Hello and look forward to sharing more updates with you soon.

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The Future of WebRTC and Video Banking: 4 Use Cases

The Future of WebRTC and Video Banking: 4 Use CasesWhen people think about banks, the thoughts that spring to mind are images of serious people in conservative suits, large buildings with marble-floored lobbies and rows of teller windows, and well-fed men who look like the guy on a Monopoly box. Indeed, leading banks have always worked hard to maintain stellar reputations for reliability, safety, and longevity. You don’t tend to think about banks being big risk-takers, or experts at trying out new business practices or cutting edge technologies.

But when you look a little closer, the truth is, leading banks are expert at understanding and taking calculated risks, which is essential to their core business of taking deposits from some customers and prudently loaning out those funds to others. They are also remarkably forward-looking in trying out new technologies and business innovations, even if they don’t always portray themselves this way.

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Firefox Hello Launches in Beta 35: Help Test Simplified Calling

mozilla beta logoFollowing Mozilla’s announcement of the release of Firefox Hello in beta in October, the company has now announced the roll out of the service into the general release version of Firefox 34. This post relates to the release of “Hello” into version 35 of the Firefox Beta browser.

The result of a partnership between Mozilla and Telefónica, and leveraging the OpenTok Platform, Firefox Hello allows people to make video calls directly within the browser, with or without an account.

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