In the past several weeks we’ve seen the names Thor, Daala, VP9 and H.265 thrown in the news as potential candidates to replace our current generation of video codecs. How is that going to play out, and where are we headed with all this?
About a year ago we found ourselves scratching our heads trying to find a place that would give developers easier access to all of the tools that they need to get started with OpenTok. We already had a section for documentation but a lot of the tools and materials that we were working on didn’t really fit into the structure that we had. At the same time, we wanted to relaunch our website to better explain what TokBox can do for you, your product and your business.
As much as WiFi and cellular network reliability has improved over the years, it’s not uncommon to find yourself in a situation where connectivity drops or is spotty at best. Somehow in our overconnected world, “offline” mode still exists. When you’re using real-time communications technology, poor service or connection quality can be particularly disruptive.
That’s why we’re excited to introduce our Pre-Call Test tool – a set of tools that will determine if an end-user’s OpenTok-powered call with be successful given their network conditions. The Pre-Call Test can be integrated into your application’s workflow so that your end-users can run the diagnostic test before they even join the session. Based on their test results, you can implement business logic that determines whether a particular user is allowed to publish a stream to the session with video, audio-only mode, and more.
The Internet has fundamentally reshaped the world of work. Emails, instant messaging and video conferencing first transformed the way we communicate, and today as we increasingly move into the cloud, nearly every aspect of work takes place online in a globally connected 24/7 environment.
The physical office space as we knew it has become less relevant and an increasing number of employees are working from home or remote locations. Startups and even the most well established global firms, are realizing the benefits of flexible work and are embracing communication tools that enable teams to connect and collaborate effectively online (eg. Slack, DropBox).
Today we’re thrilled to announce the launch of our powerful new session diagnostic tool, Inspector. It provides you with a high-level OpenTok session summary at a stream and user level to help pinpoint errors, failures, and quality issues. Our main goal? To simplify your post-session debugging.
Inspector takes the rich and complex operational data that the TokBox engineering team uses to debug OpenTok sessions, and makes it available to you in an easy to use interface. These vital metrics will enable you to drill down into session-level details around:
- Bit-rate, latency and packet loss graphs at user and stream level
- Event Logs (Detailed list and description of all session events)
- User Logs (Information such as location, SDK, browser and client)
- Error Logs (Details of all errors encountered, time of error and impacted end-users)
Now your technical support team can quickly glance through session data to determine whether an issue was caused by an end-user error, application error, network problem or the OpenTok platform.