It’s hard to believe that in this day and age of digital transformation you still have to announce yourself when you ring a contact center. Or even worse, why you have to repeat your account details from one agent to the next. It’s among the most frustrating of customer service experiences, not to mention inefficient and costly for operators.
When evaluating a new product or service, we know how important it is to be able to test out the technology first. Stakeholders in different areas of the business, both developers and non developers, need to see and understand how the technology works.
We’ve noticed that for customers evaluating the OpenTok platform, without using the API, it can be challenging to visualise your use case. Even when a developer works through our Quick Start Guide, there can be a need for additional implementation to build a custom proof of concept. All of this translates into time invested during the business’ evaluation phase of the product; worse yet, it can lead to an incomplete or inaccurate evaluation.
Since we launched the new version of our platform back in 2012, one of our goals has always been to make it very easy to manage and understand how your applications are performing. In addition to simplifying how to build applications, we believe that those are the key elements for a great experience.
Over the last year we have been working on a completely new way to interact with your TokBox account. As our user-base grew and diversified, it was obvious that our previous dashboard was not enough and needed to be extended. With the number of new tools and services that are in the works, we realized that it was a good opportunity to future proof our stack and give you, our users, a much better experience.
We’re excited to announce the release of the OpenTok One-to-One Sample Application across web, iOS and Android. This open-source application enables you to speed up your development efforts to set up interoperable, production-quality audio/video communication between users.
As you get started with this OpenTok sample, you will learn the best practices used to develop and manage the audio, video, and camera elements on mobile devices or in the browser. We recommend this is as your first step in delivering Real Time Communications (WebRTC) solutions on the OpenTok platform.
Have you ever had to support a WebRTC application and needed to get packet dumps from the user? Wireshark is a great tool for this, but asking a user to install it and make a dump rarely works. It’s just too complicated. So I was pretty excited when I read the Chrome 49 release notes which described (not in much detail) a new feature called the ‘RTC event log’. This is described as follows:
We now provide a new debug option in chrome://webrtc-internals for tracing internal details (e.g., BWE, jitter buffer state) for audio and video sessions. This option creates a log containing the timing and headers of packets as well as the timing of various internal events. We hope this will help resolve issues related to media transport and jitter buffers; attaching this log when reporting such issues will help us tremendously.