Introducing Inspector: Your new session diagnostic tool

Inspector by TokBoxToday we’re thrilled to announce the launch of our powerful new session diagnostic tool, Inspector. It provides you with a high-level OpenTok session summary at a stream and user level to help pinpoint errors, failures, and quality issues. Our main goal? To simplify your post-session debugging.

Inspector takes the rich and complex operational data that the TokBox engineering team uses to debug OpenTok sessions, and makes it available to you in an easy to use interface. These vital metrics will enable you to drill down into session-level details around:

  • Bit-rate, latency and packet loss graphs at user and stream level
  • Event Logs (Detailed list and description of all session events)
  • User Logs (Information such as location, SDK, browser and client)
  • Error Logs (Details of all errors encountered, time of error and impacted end-users)

Now your technical support team can quickly glance through session data to determine whether an issue was caused by an end-user error, application error, network problem or the OpenTok platform.

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The Archiving API Evolution: Introducing Individual Archiving

TokBox Archiving APIOver a year ago we released a WebRTC industry first – an Archiving API built on top of the OpenTok platform. Whether it’s for compliance, educational, or quality management purposes, our experience in market has shown us that real-world implementations of WebRTC need recording.

Our main goal with the Archiving API has always been to make it simple to record OpenTok sessions and deliver it in a format that is optimized for easy playback. Once your session is finished recording, we upload a single video file composed with all of the participants’ video streams to the storage provider of your choice – Amazon S3 or Windows Azure.

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Why WebRTC Will Drive the Next Billion Dollar Company

We all have a fascination with the billion dollar startups. Venture Capitalists try and identify them early, media laud them (or bring them down to earth), and early adopters claim discovery. One new technology innovation has the potential to spark the creation of more billion dollar companies, and markets are starting to pay attention. So what is WebRTC, and why is there so much interest?

It begins with recognizing the emergence of two massive trends. The first is the increasing appetite for ‘on demand’. This is evident in everything from movies to car rides, hotels, relationships to groceries to well, everything. And communications is a core part of this, just look at Meerkat and Twitter’s latest acquisition, Periscope, bringing

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Important patch release: Android and iOS SDKs 2.4.1

OpenTok mobile SDKsA few days ago we released version 2.4.1 of our Android and iOS SDKs. This update to our SDKs were prompted by Mozilla’s implementation of a security enhancement which we fully support. However, this enhancement has the unfortunate side effect of making older versions of our mobile SDKs incompatible with Firefox 38 (scheduled to hit production on/around May 12, 2015). Not to worry though, the 2.4.1 SDK fixes this compatibility issue.

What did Mozilla change?

In an effort to bolster security Mozilla updated the encryption scheme for DTLS negotiation of the WebRTC handshake.

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The Royal Bank of Scotland Introduces Video Banking

The Royal Bank of Scotland introduces Video Banking with OpenTokAn innovative approach to banking has enabled Coutts and Co in particular to thrive since its inception more than 300 years ago. The bank of choice for Her Majesty The Queen, Coutts has a commitment to continually bring the latest offerings in banking and support for its 70,000 global customers.

As Coutts operates as part of the Royal Bank of Scotland (RBS) group, ensuring quality of service to its clients worldwide is a top priority. RBS has a heavy focus on innovation and scouts the globe to identify companies and technologies that may be of service to the bank and its customers needs.

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