Over the last several months, we’ve focused on why end-users have difficulty connecting to OpenTok sessions to try to understand how we can make this easier.
We discovered that the first hurdle many end-users run into is properly allowing hardware access. On average 25% of Google Chrome and 5% of Mozilla Firefox publishers fail due to not allowing access to their camera and mics. Some of you have already tried to solve this problem on your own by creating a custom UI that highlights the prompt. However, the OpenTok platform should solve this problem for you and your end-users.