In our previous post about packing more punch into the OpenTok platform we talked about a new release cadence and support policy. In order to improve our users’ experience of the OpenTok platform, we will now provide support for the current and previous versions of the client libraries.
As a quick follow up to this, we’re announcing the first set of client libraries that we will no longer be supporting.
Over the last several months, we’ve focused on why end-users have difficulty connecting to OpenTok sessions to try to understand how we can make this easier.
We found that many end-users failed to allow hardware access to their cameras and microphones through Google Chrome and Mozilla Firefox dialog boxes. Some of you have already tried to solve this problem on your own by creating a custom UI that highlights the prompt. However, the OpenTok platform should solve this problem for you and your end-users.