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[giladani]

Which component is this for (JS API/AS3 API/iOS SDK/Server-side SDK)?
JS/PHP

What steps will reproduce this problem?
1. Create a video session. Publish stream.
2.
3.

What is the expected output?
P2P session.
What do you see instead?
Flash component crash.

What OS and version are you seein this problem with?
Windows 7, 64bit
Which browser and version are you seeing this problem with?
Mozilla firefox 12.
What Flash Player version are you seeing this problem with? (http://helpx.adobe.com/flash-player/kb/ ... layer.html)
Flash 11.3.300.257 Latest Flash version!!
Which environment are you on? (staging or production)
Production
What session ID (and archive ID if relevant) did you see this problem on? What token did you use? What date did you encounter this error?
N/A
Does your computer pass the diagnostic tool? (http://www.tokbox.com/user-diagnostic/)
Yes.
Have you tested this on other computers and browsers? If so, list them:

Please give any additional info that can help solve this. It would be helpful if you could command+shift+click (ctrl+shift+click) the tokbox logo on the top left of the publisher stream and give us a ticket id.

[jtsai]

What camera are you using? Also, can you give us the session ID you were on?

John

[giladani]

This is the last message that I get from openTok. It seems like it's already connected, and I'm already published to the stream. I didn't subscribe to my stream.

[DEBUG] opentok: TB.echoCancellationModeChangedHandler

The session i is:

Code: Select all

2_MX4xNTQzODQ0Mn44NC4xMDkuMjIyLjY2fjIwMTItMDYtMTQgMTg6NDg6NDYuOTM5NTM2KzAwOjAwfjAuOTU5ODU0MDY3NjExfg

Token is:

Code: Select all

T1==cGFydG5lcl9pZD0xNTQzODQ0MiZzaWc9OWExMTJiYTUwNDYxMzg4MDE1ZjZhMjY2ZjZkZWJmZDU2MDllZjJhNjpzZXNzaW9uX2lkPTJfTVg0eE5UUXpPRFEwTW40NE5DNHhNRGt1TWpJeUxqWTJmakl3TVRJdE1EWXRNVFFnTVRnNk5EZzZORFl1T1RNNU5UTTJLekF3T2pBd2ZqQXVPVFU1T0RVME1EWTNOakV4ZmcmY3JlYXRlX3RpbWU9MTMzOTY5OTcxNyZyb2xlPW1vZGVyYXRvciZub25jZT0xMzM5Njk5NzE3LjIwNjcxNTIzMzk1NDAxJmV4cGlyZV90aW1lPTEzNDAzMDQ1MTc=

I'm working with and Asus laptop. The camera and mic are built in. I didn't have problems till the flash upgrade.

Camera Name: "USB2.0 UVC VGA WebCam" (it's built in camera)
Mic Name: "Microphone (Realtek High Definition Audio)"

Gil.

[giladani]

Any thoughts about this issue?

[giladani]

Hi John,

I have more details about this issue:
- It seems like the crash happens also with a samsung laptop.
- If I use the standalone publisher, the problem doesn't seem to reproduce. I think it's related to the connection to the session somehow.
- The problem doesn't happen with chrome and flash 11.3.300.257.
- The problem on both laptops reproduce on fireox 13.

Any idea if it'll be fixed on the release this week?

Cheers,
Gil.

[giladani]

FYI - you might need to restart your PC after flash installation to see the problem.

[giladani]

Hi,

I checked and this problem still happening to a few different computers. Currently I noticed only firefox browser with the latest flash player.
We tested only windows computers.

Any news about this problem? Did you manage to reproduce?
Gil.