Okay I understand now. It sounded like you meant the device was streaming video without the connecting spinner going away, which would have been really bizarre.
I was just able to reproduce this problem and it seemed like the error message being delivered is not accurate. I solved it by generating a new token because the actual error was that the token was expired.
Can you try generating a new token and seeing if that fixes the issue? If not, please send me your sessionId and a token with a long expiration time to my personal email address: firstname.lastname@example.org
. I'll try to see what is happening.