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General Information
  • What is web conferencing?
    • Web conferencing and online meetings are changing the way that organizations communicate. Web conferencing allows you to conduct live meetings, presentations and remote training via the internet. Features typically included are the ability to share slide show presentations, live video, and other media.
  • What is TokBox?
    • TokBox offers the simplest group video conferencing service on the web. Taking web-conferencing to the next level, TokBox allows you to video conference with up to 20 people at once, for free. There is nothing to download or configure, and TokBox intuitive technology works on a Mac or a PC.
  • What is a TokBox URL?
    • Each TokBox video call has a distinct URL and acts as a "room" for your particular video call.
  • How do I join a TokBox call as a guest?
    • If you've received an invitation to join a TokBox video call, simply click the link within your email or copy and paste it into the following page: http://www.tokbox.com/join-call
  • Why use video conferencing?
    • With TokBox video conferencing, people have deeper, richer conversations. It is easy to see and speak with one friend or a whole community. Use it for online tutoring sessions, collaborate online with remote team members, or use it to hold your next seminar.
  • How much does TokBox cost?
    • TokBox offers a free service, "Video Chat", which allows you to have video calls with up to 20 participants. TokBox also has two premium offerings, "Video Meeting" and "Video Conference" which give you more control over your call as well as the ability to have large scale calls. For pricing information please visit the sections titled "How to use Video Meeting" and "How to use Video Conference".
  • What do I need to use TokBox?
    • TokBox video conferencing doesn't require pricy equipment. All you need is a webcam, microphone, speakers and a high-speed internet connection. Visit our "Setting yourself up to use TokBox" section for a few product recommendations.

Setting yourself up to use TokBox
  • What kind of webcam do I need to use TokBox?
  • What type of microphone should I use?
    • Many computers are available with built-in microphones which will work well with TokBox. One thing to remember is that while TokBox uses echo cancellation software to improve the sound quality, the built-in speakers and microphone on your computer may still cause some echo. We therefore recommend using a headset (headphones with a microphone) for the best audio quality. Here are a few recommendations if you're in the market:
      1. Logitech USB Desktop Microphone
      2. Logitech ClearChat Style Headset
      3. Plantronics Foldable USB Stereo Headset
  • Can I use a camcorder?
    • If your camcorder has DV output it is possible to use it with TokBox. DV output is the connection that allows you to play your videos from the camera onto your computer so you can then edit them. You can plug the DV output into your computer's firewire port (this port comes built into Macs, but most PCS do not include these – it can however be purchased). Once you have done this, your camcorder will become an available option in your TokBox cam/mic settings.
  • Why isn't my webcam working?
    • Here are a couple of things you may want to try:
      1. Make sure that you have the latest version of Flash installed. Download here
      2. Go to "Account" in the top menu and select Cam & Mic Settings from the drop-down menu. A set up window will appear; make sure you've selected the "active" webcam where your image appears. It should be highlighted in yellow.
      3. Quit all the other programs that might be using your camera. e.g iChat, Skype, Yahoo Messenger
  • Why isn't my audio working?
    • Here are a couple of things you may want to try:
      1. Check your microphone sensitivity to make sure it is picking up your voice. You can do this directly on your computer and also in TokBox. Simply go to "Account" and then "Cam & Mic Settings" from the drop-down menu. If you follow this wizard you will be able to test your microphone
      2. Try doing the same following the settings on your actual computer
      3. Check the volume on your computer and also the volume on the individual video call windows.

Adding people to your Contact list
  • How do I add my IM account to TokBox?
    • In the bottom of the contact list you will see an "add contacts" tab. Here you will see an option to add your Facebook, AIM, MSN, Google, or Yahoo account. Click the icon for the service you'd like to sign-in to, and enter your credentials.
  • How do I remove my IM account from TokBox?
    • Click "edit" in the Add contacts tab of your contact list. A new window will appear which will list all of your connected accounts. Click "edit" and select the red dot next to the account you'd like to remove. Make sure to click the remove prompt, and select done editing.
  • How do I add a single contact?
    • Click the "invite" button in the Add contacts tab to send an email invitation to join TokBox to an individual. Once they register for an account with that email address, they will have a friend request from you.
  • How do I remove a single contact?
    • To remove a contact, click the "edit" button with a pencil icon at the top of your Contact list. Select the red dot next to the contact's name to remove them.
  • How do I edit my contacts display name?
    • You can only edit the display name of your IM contacts. To do that, click the "edit" button with a pencil icon at the top of your Contact list. Select the grey pencil icon to the right of your contact's name to edit.

Your TokBox Home page
  • What are recent calls?
    • Any video call that you have initiated will appear in this section. It will list the date, start time of the call, as well as the call participants. You can choose to "call again" to start the call now, or "reschedule" for the future. Both options will automatically include all the previous participants in the invite list.
  • What are upcoming calls?
    • Any video call that you've scheduled or been invited to will appear here. If it's your scheduled call, you can use the "edit" button to invite more contacts, change the date/time of the call, upload media in advance, and more. If it's a call that you've been invited to, you will only see the option to "preview" the call information before the call has begun. Once the call has started, it will change to "join".


How to use Video Chat
  • How do I start a Video Chat?
    • To start a Video Chat, login to your account and click the "call now" button. Simply type in the email address of your contact, or select them from your TokBox contact list. Select the invite contacts button, and wait for your contacts to join.
  • How do I invite people to a Video Chat?
    • Once you've opened your Video Chat, you'll have several options for inviting people. Immediately you will be prompted to invite people. You have the option to select contacts from your contact list, or manually enter their email address. You can personalize the invite message that will be received via email. Click "invite contacts" to send the invitation and wait for the invitees to join.
    • You also have the option to copy and paste the Video Chat URL into a separate email or website. You can promote the call to Facebook, Twitter or MySpace by clicking the corresponding icon in the bottom right corner of the invitation window. It will post the call URL as your status.
  • How many people can join my Video Chat?
    • TokBox Video Chat supports up to 20 participants at once.
  • What type of media can I share in my Video Chat?
    • You can share YouTube videos, Flickr albums and Picasa albums in your Video Chat. Additional media options are available through the Video Meeting & Video Conference subscriptions.
  • What happens if I call someone and they don't answer?
    • If you've invited someone to a Video Chat and they aren't answering, you'll see a "video message" option. Click here to record up to a 10 minute video message.


How to use Video Meeting

General Information

  • How much does the Video Meeting subscription cost?
    • All subscriptions offer a 30-day free trial. A subscription to the Video meeting package costs $12.99 every 30 days. Your subscription will auto-renew every month.
    • One time upgrades to larger scale calls are available for Video Meeting subscribers. This charge is in addition to your monthly subscription fee of $12.99. The card you have on file with TokBox will automatically be charged when you select one of the options below.
      1. $15 for 50 person max
      2. $25 for 100 person max
      3. $35 for 150 person max
      4. $45 for 200 person max
  • How many people can join my Video Meeting?
    • Video Meeting supports up to 20 participants in one call. You can purchase a one-time upgrade if you need to add additional participants. While you're scheduling the call, select the Options tab to select the size of the audience you'd like to add.
  • What are some examples of how Video Meeting is used?
    • Video Meeting is great for group meetings with an agenda. Specific use cases include staff meetings, office hours, interviews and review sessions.

Setting up your Video Meeting

  • How do I plan a Video Meeting?
    • Follow these simple steps to plan your Video Meeting
      1. Sign-up for a Video Meeting subscription
      2. Once logged into your account click the "Schedule call" button
      3. Give your meeting a name (which will then become it's unique URL) and set the start date and time
      4. Invite people using their email address (they don't need to sign up to TokBox) or select them from your contact list.
      5. Add brief text description to be included in the invitation, or record a video greeting.
      6. If you'd like to purchase a one-time upgrade to add more participants to your meeting, do so here.
      7. If you have presentations or videos to share, click on the TV icon and add the URLs of the media (that you have previously uploaded to SlideShare or YouTube) and click queue. They will be queued ready for you to share in your meeting.
      8. Click send and save
  • How do I invite people to a Video Meeting
    • Click "Schedule call" and follow the on-screen instructions. You can invite contacts by manually typing their email address, or by selecting them from your TokBox contact list.
  • What type of media can I share in my Video Meeting? How do I upload it in advance?
    • Several types of media can be shared during your conference: YouTube videos, SlideShare presentations, Flickr albums, Picasa albums, and Etherpads. Once you click "Schedule call" you will see an option to upload media in advance.
  • Can I add the Video Meeting to my calendar?
    • Yes, once your Video Meeting has been scheduled you'll see an option to Add to your calendar within the Upcoming Call notification on your TokBox home page.
  • Can I change the title of my Video Meeting once invitations are sent?
    • No. The title of your Video Meeting is also included in the unique URL for your conference. It can't be edited once it's been set and saved.
  • Can I reschedule a Video Meeting?
    • You can reschedule the Video meeting date and time by selecting "Edit" next to your scheduled meeting. At this time TokBox doesn't notify your invitees that the meeting date/time has changed. You will need to notify them separately.
  • Can I cancel a Video Meeting I've scheduled?
    • Yes, you can cancel your scheduled meeting by selecting "Edit" next to your scheduled meeting. At this time TokBox doesn't notify your invitees that the meeting date/time has changed. You will need to notify them separately.
  • Can I purchase a one-time upgrade to add an audience to my Video Meeting?
    • Yes, you can purchase a one-time upgrade to add more participants to your meeting. You will have the following options: $15 for 50 people, $25 for 100 people, $35 for 150 people, $45 for 200 people. The limit for on-screen participants will remain at 20.

Starting your Video Meeting

  • How do I start my scheduled Video Meeting?
    • In your TokBox Home page, you will see a section titled "Upcoming calls". You will see a list of all your upcoming calls, whether scheduled by yourself or someone else. Locate the correct Video Meeting, and click the start button to begin.
  • What happens if I start my Video Meeting early?
    • Any invitees that are TokBox users, and online, will receive a notification that the Video Meeting has begun. Anyone offline at the time the meeting is started will not be notified.
  • What does the yellow shield mean?
    • A shield indicates that the user is a moderator.
  • How do I use moderator controls?
    • Moderator controls allows you to approve/deny every participant that requests to join your call. Once the participant is in the call, mouse over their video image and a control list will appear. You will have the option to: promote to moderator, silence, or remove from call. Additionally, only the moderator can play media within the call. If someone submits media to play, you will be prompted to approve it first.
  • Do I have to approve everyone that wants to join my Video Meeting?
    • There is an option to "always allow", which will automatically approve all join requests. If you chose not to "always allow", only your TokBox contacts can be automatically approved for a moderated call. However, they must be invited through the call Invite tool. Any participant entering the call through a link must be approved.
  • How do I share media once the Video Meeting has begun? Who controls the media?
    • Once your Video Meeting has begun, you can share media by clicking the TV icon in the top right corner of the Video Meeting window. A drop-down menu will appear which lists several options. Select the media source you'd like to use, and paste in the URL.
  • If I remove someone from the Video Meeting, can they rejoin?
    • When a participant is removed from a Video Meeting, and attempts to rejoin the call, they will see a "denied" access screen. The only way that this person can rejoin the call is if you invite them through the call window's Invite tool.
  • If I leave the meeting and I'm moderator, what happens?
    • If you are the only moderator in the Video Meeting, the call will become un-moderated. If you do not want this to happen, you must promote someone to moderator before you leave.

Ending your Video Meeting

  • How do I end the Video Meeting?
    • When your Video Meeting is over, click the "x" in the top right corner of the video call window. If you're the moderator of the meeting you will be given three options: cancel, leave call, or shut down call. If you leave the video call, it will remain active, however there won't be a moderator unless you've promoted someone. Shutting down the call will force all participants out of the call.
  • Is it possible to repeat a previous Video Meeting?
    • Yes. If you've initiated a Video Meeting, once it's over, it will appear in your "recent call" list. If you'd like to start the call immediately, click "call again". To plan for a later date/time, select "reschedule". All previous participants will automatically be added to the invite list.


How to use Video Conference

General Information

  • How much does the Video Conference subscription cost?
    • All subscriptions offer a 30-day free trial. There are several subscription options for conferencing that vary in price based on the number of maximum participants you'd like.
      1. $39.99 for 50 person max
      2. $54.99 for 100 person max
      3. $69.99 for 150 person max
      4. $84.99 for 200 people max
    • One-time upgrades are available for Video conference subscribers. The costs listed below are in addition to your monthly subscription fee. The card you have on file with TokBox will automatically be charged when you select one of the options below.
      1. $10 for 100 person max
      2. $20 for 150 person max
      3. $30 for 200 people max
  • Who pays for Video Conference functionality?
    • Only the Video Conference organizer, or subscriber, will pay for the conference functionality. Anyone promoted to Moderator during a Video Conference will not be charged.
  • How many people can join a Video Conference?
    • The maximum number of participants that you can have in your Video Conference depends on the subscription that you sign up for. The maximum number of people that can participate in one Video Conference on TokBox is 200 people.
  • What are some examples of how the Video Conference offering is used?
    • The Video Conference offering is perfect for larger group meetings with presenters and an audience. Some specific use cases include lectures, Q&A sessions, online training and seminars.

Setting up your Video Conference

  • How do I plan/setup my Video Conference?
    • Follow these simple steps to plan your Video Conference
      1. Sign-up for a Video Conference subscription
      2. Once logged into your account click the "schedule call" button
      3. Give your Video Conference a name (which will then become it's unique URL) and set the start date and time
      4. Invite people using their email address (they don't need to sign up to TokBox) or select them from your contact list. Choose if you want them to be an on-screen presenter or a member of the audience by clicking the drop down menu next to the invitee's name. By default all invitees will be sent an invitation to join the audience.
      5. Add brief text description to be included in the invitation, or record a video greeting.
      6. Choose whether you'd like to enable video questions for audience members within the Options tab. If you'd like to purchase a one-time upgrade to add more participants, do so here.
      7. If you have presentations or videos to share, click on the TV icon and add the URLs of the media (that you have previously uploaded to SlideShare or YouTube) and click queue. They will be queued ready for you to share in your meeting.
      8. Click send and save
  • What does it mean to be on-screen or off-screen?
    • On-screen participants will be seen and heard by all attendees of the call. Off-screen participants will be viewing the video call taking place between on-screen participants. They can also interact with the main video call by submitting video questions and text chatting. Off-screen participants can also request to be moved on screen.
  • How do I choose who will appear on-screen and who will be in the audience?
    • When you're selecting contacts to invite to your Video Conference, you'll have the option to choose whether they appear on-screen or off-screen. By default, all invitees receive an invitation for the audience unless you select the down arrow directly to the right of their name and select on-screen.
  • Can someone view or participate in my Video Conference if they aren't registered to TokBox?
    • Yes. Just as in any other TokBox Video conference, unregistered users can join the Conference as a guest. Send them an invitation through the "schedule call" tool, or copy and paste the conference URL into an IM or Email.
  • What are video questions?
    • Video questions are an optional feature for your Video Conference. If you check this box during setup, audience members that are off-screen will be able to record and submit a video question to you. As the moderator you can review this question in advance, then choose whether or not to share it with the entire conference. It's a great way to keep your audience engaged.
  • What type of media can I share in my Video Conference? How do I upload it in advance?
    • Several types of media can be shared during your Video Conference: YouTube videos, SlideShare presentations, Flickr albums, Picasa albums, and Etherpad documents. Once you click "schedule call" you will see an option to upload media in advance.
  • Can I add the Video Conference to my calendar?
    • Yes, once your Video Conference has been scheduled you'll see an option to Add to your calendar within the Upcoming Call notification on your TokBox home page.
  • Can I change the title of my Video Conference once invitations are sent?
    • No. The title of your Video Conference is also included in the unique URL. It can't be edited once it's been set and saved.
  • Can I reschedule a Video Conference?
    • You can reschedule the Video Conference date and time by selecting Edit next to your scheduled Video Conference. At this time TokBox doesn't notify your invitees that the Video Conference date/time has changed. You will need to notify them separately.
  • Can I cancel a Video Conference I've scheduled?
    • Yes, you can cancel your scheduled Video Conference by selected "Edit" next to your scheduled Video Conference. At this time TokBox doesn't notify your invitees that the Video Conference date/time has changed. You will need to notify them separately.

Starting your Video Conference

  • How do I start my scheduled Video Conference?
    • In your TokBox Home page, you will see a section titled Upcoming calls. You will see a list of all your upcoming Video Conferences, whether scheduled by yourself or someone else. Locate your Video Conference, and click the start button to begin.
  • What does the yellow shield mean?
    • A shield indicates that the user is a moderator.
  • How do I use moderator controls?
    • As the moderator you will be given the option to approve every participant before they join your Video conference. There is an option to "always allow", which will automatically approve all join requests.
    • Once the Video Conference is in session, simply mouse over an on-screen participant's video image and a control list will appear. You will have the option to: move off-screen, silence, and promote (to moderator). You can't remove an on-screen participant from the conference until you've moved them to the audience first.
    • If you'd like to move an audience member on-screen, mouse over their name in the Guest list. You will also see an option to remove them from the Video Conference.
  • Do I have to approve everyone that joins my Video Conference?
    • There is an option to "always allow", which will automatically approve all join requests. If you chose not to "always allow", only your TokBox contacts can be automatically approved for your Video Conference. However, they must have been invited through the TokBox Invite tool. Any participant entering the call through a link must be approved.
  • If I remove someone from the Video Conference, can they rejoin it?
    • When a participant is removed from a Video Conference, and attempts to rejoin it, they will see a "denied" access screen. The only way that this person can rejoin the Video Conference is if you invite them through the call window's "Invite" tool.
  • Can I promote someone in the audience to be on-screen?
    • Yes, you can promote someone in the audience to on-screen by hovering over their name in the Guest List.
  • Can someone in the audience request to be moved on-screen?
    • Yes, off-screen participants can click the green "Ask to go on-screen" button in the bottom left corner of the call window. The Moderator of the call will be notified of the request.
  • Can an audience member come on-screen without my permission?
    • No. Every on-screen participant must be approved by the Moderator first.
  • How do I share media once the Video Conference has begun? Who controls the media?
    • Once your Video Conference has begun, you can share media by clicking the TV icon in the top right corner of the Video Conference window. A drop-down menu will appear which lists several options. Select the media source you'd like to use, and paste in the URL.
  • How can audience members participate in the Video Conference?
    • Besides giving them the ability to submit video questions, audience members will be able to participate via text chat. If you like, you can also move an audience member on-screen.
  • If I leave the Video Conference and I'm the moderator, what happens?
    • When you click the "x" to leave the call you will be given three options: cancel, leave call, shut down call. If you choose to leave the call, it will go on without a moderator. No one will be able to move participants on/off-screen, play video questions, etc. If you leave the call and you're the moderator, the Video Conference will become un-moderated.

Ending your Video Conference

  • How do I end the Video Conference?
    • When your Video Conference is over, click the "x" in the top right corner of the video call window. If you're the moderator of the meeting you will be given three options: cancel, leave call, or shut down call. If you leave the call, it will remain active, however there won't be a moderator unless you've promoted someone. Shutting down the call will force all participants out of the call.
  • Is it possible to repeat a previous Video Conference?
    • Yes. If you've initiated a Video Conference, once it's over, it will appear in your "recent call" list. If you'd like to start the Video Conference immediately, click "call again". To plan for a later date/time, select "reschedule". All previous participants will automatically be added to the invite list.


Phoning in to TokBox video calls
  • Who can use the phone-in functionality on TokBox?
    • Only users that are subscribed to the Video Meeting or Video Conference product will have access to the phone-in functionality.
  • How do you phone-in to a video call?
    • At the top of each call window, you will see a phone-in number and a call specific code. Just like a normal conference line, participants can dial the toll free number (if they are in the United States) and enter the chat code. They will then be automatically placed into your video call.
  • What is the chat code?
    • Each video call has a distinct chat code. Once you dial the phone-in number, you'll be prompted to enter this chat code which will automatically place you in the chat.
  • How much does phoning-in cost?
    • For each phone-in participant, the video call organizer will be charged 11¢/minute/participant. TokBox will charge them directly if their credit card is on file. For example, if there are two participants that call in for 10 minutes, you will be charged $2.20. If there are five participants that call in for 5 minutes, you will be charged $2.75. Be sure to look over our Terms of Service.
  • How do I pay for phone-in minutes?
    • The credit card that you have on file with TokBox for your subscription to Video Meeting or Video Conference will automatically be charged.
  • How many participants can phone-in to my video call?
    • We count all participants the same way, whether they are joining by phone or as a video call participant. Video Meeting subscriber are able to have up to 20 participants in one call. Video Conference subscribers will have a higher maximum depending on their subscription. Both Video Meeting and Video Conference subscribers can purchase a one time upgrade for a larger scale call.
  • Who can phone-in to my video call?
    • You can give the phone number to anyone and they can join your chat. The phone number and code will be automatically included in all email invitations that you send for your Video Meeting or Video Conference. You'll be prompted to approve each phone-in participant before they're allowed to join.
  • Where can I find the phone-in and chat code numbers?
    • You can find this information in the top left corner of your call window. It will also be included in all email invitations for scheduled calls.
  • What if a participant is phoning in from outside of the U.S.?
    • Click "Phone-in" in the top left corner to see the international number. This is not a toll free number. The phone-in participant will pay their regular international rate for calling the United States. The "chat code" will remain the same.


Managing your TokBox account
  • Can I share my TokBox account?
    • TokBox accounts are not to be shared by multiple people, and are only to be accessed by individuals. When you register you agree with our terms that state that you won't share your password, let anyone else access your account, or do anything else that might jeopardize the security of your account.
  • Why can't I login to my account?
      1. I see a message that says incorrect email/password combination.
        1. This error message occurs if:

          a) you're signing in with an incorrect email b) you're signing in with the wrong password (passwords are case-sensitive) Use the following link to recover your password:
          http://www.tokbox.com/view/forgotpass

          You will need to know the email address you created the account with to recover
      2. I forgot my password
        1. Use the following link to recover your password:
          http://www.tokbox.com/view/forgotpass
      3. I am not receiving the email to reset my password
        1. Check your email application's spam or junk folder to verify it hasn't been mislabeled. Also, some emails may be blocked by your ISP (Internet Service Provider)
        2. If you are still having trouble, please use the feedback tab to notify us. Submit your full name and registered email address.
  • How do I change my login email address?
    • Click on Account in the top menu bar and select Account settings from the drop down menu. Underneath your current email, enter the new email address you would like registered to your account. Save settings.
  • How do I change my password?
    • Click on Account in the top menu bar and then select Account settings. You must enter your current password, as well as the new password. Save settings.
  • How do I change the name on my account?
    • You can submit a name change by clicking on Account in the top menu bar and then select Edit my profile. Make sure to save settings. Please note that TokBox users must provide their real names.
  • How do I change my TokBox username/URL?
    • Click on Account in the top menu bar and then select “Edit my profile”. Make sure to save settings
  • I want to sign up for an account, but it says that this email address is already in use. What do I do?
    • An email address can only be registered to one TokBox account. If you have deactivated an account, the email address registered to that account won't be available for use on a new account.
  • How do I update my profile? (image, age, gender, etc.)
    • Click on "Account" in the top menu bar then Edit my profile. A new window will appear. Save settings.
  • How do I change my email notification settings?
    • Click on "Account" in the top menu bar and select Account Settings. You will see a list of instances in which you would receive an email notification. If you would like to turn off an email notification for a certain action, make sure the box is unchecked. Save settings.
  • How do I deactivate my account?
    • Click on "Account" in the top menu bar and select "Account Settings". Click "deactivate" and follow the onscreen instructions. This action is permanent; account reactivation is currently unavailable. If you are creating a new account and want to use the same email address linked to this account, you must first change the email address on this account before you deactivate it. If you don't, the email address won't be available for use.


Managing your subscription
  • How do I access my subscription information?
    • Click Account in the top menu bar, and select Account Settings. In the settings window, select Manage my subscription.
  • Can I edit the credit card I have on file?
    • Click "Account" in the top menu bar, and select Account Settings. Select Manage my Subscription and you'll be redirected to your billing page. Here you can edit your credit card and billing address.
  • What is your cancellation policy?
    • TokBox monthly subscriptions auto-renew. If you want to cancel your renewal you must do so through the Account section of our web site at least 24 hours before your monthly renewal date. You will be charged through the current billing cycle once you cancel.
  • Can I cancel the trial subscription before the 30-days are up?
    • You can cancel the trial. In order to avoid charges for the first month you must cancel your subscription at least 24 hours before the trial end date.


Privacy settings

Technical Issues & requirements
  • How do I enable Javascript in my browser?
    • Follow the directions below for your particular browser:

      Internet Explorer:
      1) Select Tools | Internet Options... menu item from the main menu.
      2) Change to the Security tab at the top of the Internet Options window that pops up.
      3) From the list of zones at the top of the Security options select the internet icon.
      4) Select the button near the bottom that reads Custom Level.
      5) In the new window that pops up, scroll down to the item that reads Active Scripting.
      6) Select the option marked Enable.


      Mozilla Firefox:
      Windows
      1) Select Tools | Options... from the main menu.
      2) Select Content button from the top row of options.
      3) Select "Enable JavaScript." (You do not need to enable Java, but it is OK if you do.)
      Mac
      1) Select preferences from the Firefox menu
      2) Select the content tab at the top
      3) Make sure "Enable Javascript" is checked


      Safari (Mac & Windows):
      1) Select Preferences from the Safari menu.
      2) Select Security tab at the top.
      3) Make sure "Enable JavaScript" is checked.
  • What version of Adobe Flash player I need to use TokBox?
    • The recommended version for the Adobe Flash player is 10.0.45.2
  • If I'm behind a firewall, what ports do I need open?
    • In order to access TokBox, you'll need to have port 80 or port 1935 open.
  • What operating systems are supported by TokBox?
    • Windows and MAC OS. We don't currently support Linux.
  • What internet browsers are supported by TokBox?
    • Firefox, Safari and Internet Explorer. We don't currently support Chrome.
  • What kind of Internet connection do I need?
    • We recommend at least a standard DSL line. The faster your connection, the better your video call experience will be. Wi-fi is not as stable as a wired connection & we would recommend video calls on a wired connection.
  • Do I need to download any software?
    • TokBox is a web-based application that requires no downloads to use. All that is required is a recent version of Adobe Flash on the computer you're using. You can download the latest version of Flash Player at http://get.adobe.com/flashplayer/. We also recommend that you use the most recent version of your internet browser
  • What are the system requirements for using TokBox?
      1. Mac Supported Platforms:
        1. 10.4 (Tiger or higher)
      2. Minimum Mac System Requirements: (Less than optimal player experience, especially full screen)
        1. 1.83 GHz Intel Core Duo
        2. 512MB of RAM
        3. 64MB of Video Card RAM
        4. Flash 10.0.0
      3. Recommended Mac System Requirements:
        1. 2.0 GHz Intel Core 2 Duo or faster
        2. 1024MB of RAM or greater
        3. 64MB of Video Card RAM or greater
        4. Flash 10.x
      4. Windows Supported Platforms:
        1. Windows XP, Windows Vista & Windows 7
      5. Minimum Windows System Requirements:
        1. 2.2 GHz Pentium 4, 1.83 GHz Intel Core Duo or equivalent
        2. 512MB of RAM
        3. 64MB of Video Card RAM
        4. Flash 10.0.0
      6. Recommended Windows System Requirements:
        1. 2.8 GHz Pentium 4 or faster processor
        2. 1024MB of RAM or greater
        3. 64MB of Video Card RAM or greater
        4. Flash 10.x
      7. Please note that TokBox doesn't support Linux or Chrome at this time.
  • The video is freezing/there is an audio delay. Why?
    • Internet connection speeds do come into play with audio and video quality. In addition, streaming or downloading items while video conferencing can also affect the quality. A few other things to keep in mind:
      1. Wi-fi is not as stable as a wired connection & we would recommend video conferencing on a wired connection.
      2. The connection quality of other participants does come into play, and that video conferencing with someone really distant can cause some latency issues as well.
      3. More participants=more possibilities for issues and slower speeds.
  • Why is there an echo?
    • While TokBox uses echo cancellation software to improve the sound quality, the built-in speakers and microphone on your computer may still cause some echo. We therefore recommend using a headset (headphones with a microphone) for the best audio quality. We would also recommend closing other applications that are utilizing your cam/mic resources. Using a recent version of Flash helps improve performance as well. Download here: http://get.adobe.com/flashplayer/
  • Why does my browser crash when I open a video call?
    • Some quick tips for reducing the probability of having a browser crash or freeze on Tokbox:

      1. Make sure you're working off of the most recent version of Adobe Flash. Link to update your version of Adobe Flash: http://get.adobe.com/flashplayer/

      2. Make sure your storage settings with Adobe Flash are set to unlimited. You can manage your Flash settings here: http://www.macromedia.com/support/documen...

      3. Please make sure you're working off of the latest versions of your internet browser.Links to upgrade the most popular web browsers used on Tokbox:

      Mozilla Firefox: http://www.mozilla.com/en-US/firef...
      Microsoft Internet Explorer: http://www.microsoft.com/win...

      4. Make sure your operating system is updated with all recent performance and security upgrades.

      Microsoft Operating Systems (XP, Vista) : http://update.microso...
      Apple Operating Systems: http://www.apple.com/downlo...

      5. Please close applications or web tabs/windows you're not utilizing. Having too many tabs or windows open can lead to performance issues, including browser crashes.
We've received your question. We'll look into it, and get back to you with an answer as soon as we can.

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